Terms of Use

Bicycle Blue Book, LLC provides a marketplace where individual sellers ("Private Sellers") and verified bike shops ("Partner Shops") list, buy, and sell bicycle-related items. The contract of sale is between the buyer and the seller. We are not a party to it, and we don't take ownership of items sold. We don't inspect listings or guarantee their quality, safety, legality, or accuracy, except as described in the Blue Book Promise in Section 05.

You are responsible for accurate account and listing information, maintaining credential confidentiality, and not listing illegal goods, misrepresenting items, or engaging in fraudulent, deceptive, or misleading conduct. Users are responsible for payment security and legitimacy. If something is wrong with an order, start with the seller, using Report Issue or Start a Return on the order. Section 05 explains when we step in. We may suspend or terminate access at our discretion. Changes to Marketplace Terms are effective when posted.

Messaging. You may use BicycleBlueBook.com messaging only to communicate about listings and transactions on the Services. You may not use messaging to send links to fake payment, shipping, or escrow sites; send the same or similar message to many users; impersonate BicycleBlueBook.com, another user, or a business; request another user's financial account or login information; or harass, threaten, or deceive anyone. We may require you to verify your phone number before you send messages.

By using messaging, you agree that BicycleBlueBook.com and its service providers, including AI service providers, may automatically screen, and our staff may review, the content of messages you send and receive to detect fraud, scams, and violations of these Terms. We may delay, hold, block, or remove any message, and may suspend your messaging access or account, if we believe a message is fraudulent or violates these Terms. We handle messages as described in our Privacy Policy.

Questions: support@bicyclebluebook.com.

05.1 What the Promise is. The Blue Book Promise means you get the bike you paid for, as described, or your money back. It covers the problems in 05.2 on the orders in 05.4, when you report them on time under 05.5.

05.2 What's covered. (a) Damaged in shipping. (b) Materially not as described: the wrong make, model, model year, size, or frame material; a serial number that doesn't match the listing; condition materially overstated under our published condition definitions; undisclosed structural damage; or an undisclosed problem that keeps the bike from working safely. (c) Missing major components.

05.3 What's not covered. (a) Changing your mind, or a bike that doesn't fit when the listing was accurate. (b) Disagreements about condition, minor cosmetic differences, and normal wear. (c) Anything shown in the photos or disclosed in the listing. (d) A bike that's been ridden after delivery, unless the damage was clearly there before. (e) Purchases paid for or completed outside BicycleBlueBook.com checkout.

05.4 Which orders are covered.

05.5 How to report a problem. Report it within 48 hours of delivery, using Report Issue (Private Seller orders) or Start a Return (Partner Shop orders). Delivery means every package in the shipment has been delivered. Include a description and at least 3 photos. Problems reported after the window aren't covered. If you tap Confirm as Described, the window ends early: on a Private Seller order, payment is released to the seller; on a Partner Shop order, the shop's return policy still applies.

05.6 Private Seller orders. Your report goes to the seller first, and we hold the seller's payment while it's open. The seller has 2 business days to reply. If they don't, you can escalate to us. You then have 14 days to escalate before payment is released to the seller. Once the seller replies, you have 3 business days to mark the issue resolved or escalate it. If you do neither, payment is released to the seller. We'll warn you 24 hours before. An escalated issue stays on hold until we decide.

05.7 Outcomes. If we approve a covered claim, you get a full refund, including shipping and tax, and you return the bike as we direct, at no cost to you. If we deny a claim, we'll tell you why. For a problem the Promise doesn't cover, the seller may choose to offer a partial refund or accept a return. If a seller accepts a return of that kind, your refund doesn't include the original shipping charge or the payment processing fee, and you and the seller agree on return shipping in Messages.

05.8 Partner Shop orders. Returns are handled by the shop under the return policy shown on the listing when you bought it. The shop must respond to a return request within 2 business days. It must refund you within 3 business days after the carrier delivers the returned bike. Once a return is approved, ship the bike within 7 days with tracking, or the return closes. Who pays return shipping follows the shop's policy. A refund for a covered problem includes the original shipping charge. A refund for a change of mind doesn't, unless the shop chooses to include it. The shop may disagree with the reason you chose and apply its change-of-mind terms instead.

You can escalate a Partner Shop return to us within 14 days after (a) the shop misses its response or refund deadline, for any return reason; or (b) the shop declines a return for a covered problem you reported within 48 hours of delivery. A shop's decision on a change-of-mind or doesn't-fit return is final.

05.9 Our decisions. Our decision on an escalated issue decides how held or refunded funds are handled. It doesn't limit any right you have against the seller.

05.10 Earlier orders. Orders placed before this version was posted follow the Blue Book Promise terms in effect when the order was placed.